Customer Help Center
Browse Raven Rock Armory customer-service pages, policies, buying guides, transfer information, and support resources.
Visit the Help CenterFind quick answers about ordering, payment verification, shipping, tracking, firearm transfers, final-sale policies, special orders, firearms consignment, and Raven Rock Armory customer service.
Select a category below or open any question to view the answer.
Information about placing orders, payment verification, order changes, cancellations, and product availability.
Select the product you want, add it to your cart, and complete checkout using accurate billing, shipping, and contact information. Firearm orders must include a receiving Federal Firearms License dealer before the transfer can be completed.
Raven Rock Armory uses an independent order-verification process to help protect customers and reduce fraudulent transactions. An order may be temporarily held while payment, identity, billing, shipping, or contact information is reviewed.
Respond promptly if additional information is requested. Processing begins after the order has been approved.
Contact Raven Rock Armory immediately. Changes and cancellations are not guaranteed once verification, distributor processing, fulfillment, or shipment has begun. Cancellation fees may apply.
Review the complete Terms & Conditions before placing an order.
Payment authorization and final processing may vary by payment method and order-verification status. Orders are not released for fulfillment until the required payment and verification steps are complete.
Online inventory can change quickly, especially when products are supplied through multiple distributor locations. If an ordered product is no longer available, Raven Rock Armory will contact you regarding the available options.
Answers about order processing, shipment tracking, split shipments, firearm delivery, and damaged packages.
Processing begins after payment and order verification are complete. Some products ship from distributor or warehouse locations and may require additional handling time before tracking becomes available.
Review the complete Shipping Information page for additional details.
Tracking information is emailed when it becomes available from the shipping location or carrier. Tracking may not show movement immediately after the label is created.
Products may ship from different warehouses, distributors, or fulfillment locations. This can result in separate packages, tracking numbers, carriers, or delivery dates for the same order.
Firearms and ammunition may ship separately. Firearms must be sent to an eligible receiving FFL address, while ammunition and other products are shipped according to the applicable order, carrier, destination, and legal requirements.
Contact Raven Rock Armory promptly and preserve the shipping box, labels, packing materials, and product packaging. Take clear photographs of visible damage before discarding anything.
Carrier investigations and claims may require documentation, package inspection, delivery confirmation, and additional processing time.
Information about receiving dealers, firearm shipments, inspections, transfer requirements, and background-check results.
Firearms purchased online must generally be shipped to a current Federal Firearms License dealer for the required transfer process. The receiving dealer completes the applicable identification, paperwork, and background-check requirements.
Choose a licensed dealer near you and contact that dealer before ordering. Confirm that the dealer accepts transfers, ask about their transfer fee, and verify their current license and receiving address.
You may also use the FFLs.com dealer locator to search for nearby dealers.
The receiving dealer should provide a current signed FFL as soon as possible after the order is placed. Ask the dealer to include your name and order number so the license can be matched to the correct order.
FFL documentation and order questions may be sent to sales@rra2a.com.
Inspect the firearm at the receiving dealer before completing the transfer. Confirm the model, condition, and visible contents. Report shipping damage, an incorrect firearm, or another serious issue before accepting the transfer.
Once a firearm has been transferred, manufacturer warranty procedures generally apply to defects or service concerns.
Raven Rock Armory and the receiving dealer cannot override a government background-check result. A delay or denial does not automatically guarantee a refund, and cancellation, return-shipping, restocking, transfer, or other fees may apply.
Review the complete Terms & Conditions before purchasing a firearm.
Review the Raven Rock Armory How to Buy Firearms Online guide for a step-by-step explanation of selecting a firearm, choosing an FFL, providing license information, shipping, and completing the transfer.
Information about Raven Rock Armory’s final-sale policy, damaged or incorrect orders, and manufacturer warranty assistance.
Yes. Raven Rock Armory maintains an all-sales-final policy. Returns, refunds, exchanges, and cancellations are not automatically available after an order has been submitted or fulfilled.
Review the complete Terms & Conditions for product-specific requirements and exceptions.
Firearms and ammunition are final-sale products. Firearms should be inspected before the receiving dealer completes the transfer. Contact Raven Rock Armory immediately if a shipment appears damaged or contains an incorrect product.
Do not use, install, modify, or discard the product or its packaging. Contact Raven Rock Armory promptly with your order number, a description of the issue, and clear photographs of the product, shipping package, labels, and visible damage.
Product defects are generally handled through the manufacturer’s warranty or service process. Raven Rock Armory may help identify the correct manufacturer contact or provide reasonable order documentation when available.
Learn how to request products that are not currently listed and how Raven Rock Armory’s firearms-consignment service works.
Raven Rock Armory can check distributor availability for many firearms, ammunition products, optics, magazines, parts, accessories, and other items that may not currently appear on the website.
Submit a request through the Special Orders page with the brand, model, manufacturer part number, caliber, size, color, or other details that identify the product.
No. Special-order availability, pricing, lead time, and fulfillment depend on current distributor and manufacturer inventory. Raven Rock Armory will provide available information before the order is finalized.
Raven Rock Armory offers firearms-consignment services for eligible firearms. The firearm must be inspected and accepted before it can be listed for sale.
Review the Firearms Consignment page for current agreement terms, commission information, listing options, and service requirements.
Pricing is based on the firearm’s condition, configuration, accessories, current market demand, comparable sales, and the consignor’s goals. Final pricing and negotiation authority are documented in the consignment agreement.
Contact information, store location, business hours, and assistance with orders or product questions.
Raven Rock Armory is located at:
1212 East US-2
Kalispell, Montana 59901
Regular store hours are Tuesday through Saturday, 11:00 AM to 6:00 PM. Hours may vary for holidays, weather, special events, or temporary closures.
Yes. Contact the Raven Rock Armory team with the product type, intended application, firearm model, caliber, fitment, budget, or other requirements. Compatibility should always be confirmed before ordering or installation.
Browse Raven Rock Armory customer-service pages, policies, buying guides, transfer information, and support resources.
Visit the Help CenterReview processing, tracking, split shipments, delivery, firearm shipping, and customer responsibilities.
View Shipping InformationReview final-sale policies, cancellations, warranties, payments, firearm orders, and other store requirements.
Review Store PoliciesContact Raven Rock Armory for assistance with an order, product, firearm transfer, special order, consignment request, or another customer-service question.